Welcome to Information Technology Services (ITS)
Information Technology Services (ITS) aims to drive digital transformation that advances Suffolk's primary mission. Our team is responsible for facilitating college-wide technology strategy and planning, leading digital innovation, managing the college's technology systems and services, and partnering with students, faculty, and staff to use and apply existing and emerging technologies that support, enrich, and transform teaching, learning, research, and administrative processes. Our Mission, Program Goals and Outcomes are available for review. ITS has the following units:
The Office of the Vice President for Information Technology Services/CIO
This office provides computing, telecommunications, and information technology planning in conjunction with the College Computing Council, and directs and coordinates the efforts of the other offices, departments, and groups that make up ITS.
This service group is responsible for supporting the College's Banner system, along with other college-wide, enterprise-level applications.
This service group is responsible for the technical management of the college's phone systems, network infrastructure and Data Centers. Included in these are the phone servers, individual campus communications wiring plants, inter-campus lines, and the equipment systems within the Data Center.
Office of Information Security
This office manages the College's Information Security Program. It works with College leadership developing policy and implementing best security practices.
IT Project Management Office
This office coordinates and manages all large ITS projects, from initiation, planning, and deployment to closure, and is responsible for project intake and management of priorities within the guidelines established by the College.
IT Operations Office
This office handles IT policies, IT budgets, continuity of IT operations, management of IT contracts, oversight of IT communications, training, and Help Desk.
Desktop Support Services
This service group handles the maintenance, repair, and installation of desktop computers, printers and terminals, and the connection of these devices to the college's network infrastructure.
The College is in the process of moving all faculty and staff to Office 365.
Office 365 includes access to Office applications plus other productivity services that are enabled over the Internet (cloud services). Office 365 include services such as Skype for Business web conferencing and Exchange Online hosted email, as well as additional online storage with OneDrive for Business.
Office 365 also includes the desktop version of the latest Office applications, which can be installed across multiple computers and devices. The fully installed applications include: Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access. (Publisher and Access are available on PC only.) And you can install them across multiple devices, including PCs, Macs, Android tablets, Android phones, iPad, and iPhone. When you have an active Office 365 subscription that includes the desktop version of Office, you always have the most up-to-date version of the applications.
The College has expanded its wireless coverage to outdoor locations that are heavly trafficked. Please click here to view the ourdoor coverage on all three campuses.
The College offers guest WiFi access for those who do not have a College network account. Instructions can be found here
Banner 9 upgrade
We are currently upgrading the College's ERP. Find more information here
ITS is currently pilotting the use of virtiualization to enhance computer labs and allow BYOD to utilize College allowed applications for authorized users.
Service Status Updates
ITS is evaluating different platforms that will allow users to quickly received and understand IT outages across the College.