Welcome to Information Technology Services (ITS)
Information Technology Services (ITS) aims to drive digital transformation that advances Suffolk's primary mission. Our team is responsible for facilitating college-wide technology strategy and planning, leading digital innovation, managing the college's technology systems and services, and partnering with students, faculty, and staff to use and apply existing and emerging technologies that support, enrich, and transform teaching, learning, research, and administrative processes. Our Mission, Program Goals and Outcomes are available for review. ITS has the following units:
The Office of the Vice President for Information Technology Services/CIO
This office provides computing, telecommunications, and information technology planning in conjunction with the College Computing Council, and directs and coordinates the efforts of the other offices, departments, and groups that make up ITS.
This service group is responsible for supporting the College's Banner system, along with other college-wide, enterprise-level applications.
This service group is responsible for the technical management of the college's phone systems, network infrastructure and Data Centers. Included in these are the phone servers, individual campus communications wiring plants, inter-campus lines, and the equipment systems within the Data Center.
Office of Information Security
This office manages the College's Information Security Program. It works with College leadership developing policy and implementing best security practices.
IT Project Management Office
This office coordinates and manages all large ITS projects, from initiation, planning, and deployment to closure, and is responsible for project intake and management of priorities within the guidelines established by the College.
ITS Project Management Office
Riverhead Bldg., R320, 451-4205
IT Operations Office
This office handles IT policies, IT budgets, continuity of IT operations, management of IT contracts, oversight of IT communications, training, and Help Desk.
Desktop Support Services
This service group handles the maintenance, repair, and installation of desktop computers, printers and terminals, and the connection of these devices to the college's network infrastructure.