Skip to main content

Blackboard Learn Help

Experiencing an issue in Blackboard Learn or have
a Blackboard Learn question?

Then just click the Open SUNY logo to open a help ticket/case:

Click on this icon to go to the SUNY Online Help Desk

or email: SUNY Online Help Desk

or call:

1-844-673-6786 (Toll-free within the United States) * Press option 1 to reach the Help Desk

1-518-320-1300(Direct) * Press option 1 to reach the Help Desk

SUNY Online Telephone Help Desk Hours:

Monday through Friday 7 a.m. – 12 a.m. EST

Saturday 10 a.m. – 8 p.m. EST

Sunday 10 a.m. – 9 p.m. EST

Finding Additional Help

There are several different ways you can find help with your online course. Use these suggested issues to determine who you should contact with your specific problem.

I don’t understand an assignment | I’ve had a technical error and accidentally submitted an exam | I need help with course materials:

Please contact your instructor for any assistance of this nature. While the SUNY Online HelpDesk will be able to help with almost any problem, they cannot reset an exam for you without permission of the instructor. To find contact information for your instructor, please check your course syllabus or College online directory.

I’m not sure how to do something in Blackboard Learn | I need general technical assistance | My course has disappeared from My Courses:
For assistance of this nature, please contact the OpenSUNY Help Desk.

Check out the STUDENT GUIDE TO BLACKBOARD LEARN to explore how to do the most common tasks in Blackboard Learn and how to be a successful online student. 

Online Education Concierge Service:

Students who cannot find answers to their online education questions on Suffolk’s website are welcome to call Suffolk’s Online Education Concierge Service at 631-451-4804. Questions will either be personally answered or students will be directed to the appropriate Suffolk County Community College Office to acquire the information.  If not immediate, response time to inquiries are anticipated to be within one day.

Suffolk's Online Education Concierge Service Hours:

Tuesday and Wednesday: 9:00 a.m. – 2:00 p.m.

Thursday and Friday: 9:00 a.m. – 3:00 p.m.  

Suffolk Online Status

Green Light

Blackboard is currently running.

Blackboard Maintenance

The system will be down for maintenance each week early Wednesday morning, from 4:00 A.M. to 7:00 A.M.

Although maintenance may not be performed every week, no faculty or students should ever plan on being able to use the system during this time each week.  Schedule your classwork accordingly.