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Help with Blackboard Learn

Please check out our Blackboard Learn tutorials page to see if we already have instructions to what you're looking for. Here you'll find various ways to get assistance using Blackboard Learn here at Suffolk.

SUNY Online Help DeskSUNY Online Logo

For faculty looking for immediate over the phone assistance or weekend Blackboard Learn help, please contact SUNY Online's Help Desk at:

1-844-673-6786 (1-844-OPENSUNY)* (Toll-free within the United States)
1-518-320-1300 (Direct)

* Press option 1 to reach the Help Desk

SUNY Online Help Desk site:

Help Desk hours:

Monday – Friday Saturday Sunday
7AM – 12AM (Midnight) 10AM – 8PM 10AM – 9PM


Suffolk Blackboard Learn Support

For faculty looking for answers to their Blackboard questions, feel free to contact the specialists at Suffolk by emailing us at Blackboard Learn Support or by submitting a ticket here.

Face to Face Instruction

For those that would prefer face to face or hands on instruction, we provide Blackboard workshops throughout the semester. To view and register for our workshops please visit our EventBrite site.

If you are unable to attend our workshops or require individual instruction, please email our specialists at Blackboard Learn Support to set up a one-on-one appointment.

SUNY Online Help Desk

For help using Blackboard, please call the SUNY Online Help Desk at 1-844-673-6786 (option 1) or submit a ticket.

Suffolk Help

For assistance with any of the issues below, please go to Suffolk Help and submit a ticket in the appropriate section.

  • Reporting problems with Blackboard
  • Authorizing department chair observations
  • Removing bumped instructors
  • Merging cross-listed courses
  • Enrolling users