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Blackboard Learn Tutorials

Below are links to instructions for setting up a Blackboard Learn course. Specific handouts are grouped by categories and a few key video tutorials are also listed on this page.

If you can’t find your answer in the tutorials below and have a specific Blackboard Learn questions, please email BLACKBOARD LEARN SUPPORT or contact the Open SUNY Help Desk at 1-844-673-6786 (press option 1).

Note: There will be times when Blackboard Learn is upgraded to include new features as well as to correct "glitches" in their system. This will necessitate updating some of the content material contained on our website. We will do our best to reflect these changes as time permits.

Like to learn through videos? Check out our YouTube page!

For help with Blackboard Collaborate Ultra please visit Collaborate Ultra Help for Moderators.

SUNY is offering drop-in instructional design sessions using Zoom. Faculty are online, able to assist! Join a live meeting.


  • Monday - Friday 7:00AM - 12:00AM Midnight EST
  • Saturday 10:00AM - 8:00PM EST
  • Sunday 10:00AM - 9:00PM EST

For SUNY ready-to-adopt courses please visit SUNY OER Services.

SUNY Online Help Desk

For help using Blackboard, please call the SUNY Online Help Desk at 1-844-673-6786 (option 1) or submit a ticket.

Suffolk Help

For assistance with any of the issues below, please go to Suffolk Help and submit a ticket in the appropriate section.

  • Reporting problems with Blackboard
  • Authorizing department chair observations
  • Removing bumped instructors
  • Merging cross-listed courses
  • Enrolling users