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Respondus Information for Students

Student Quick-Start Guides

Respondus Quick Start Guide 

Respondus Overview for Students  

Accessing Respondus Lockdown Browser and Monitor

Faculty will provide a college-specific link to Respondus Lockdown Browser and Monitor at the start of the semester.  A webcam will be needed.

If you do not have access to appropriate technology, please see below to reserve a loaner laptop to complete a test or quiz using Respondus LockdownBrowser and Monitor.

Ammerman Campus

Student appointments can be made at the Ammerman Campus by filling out a brief form available at https://sunysuffolk.libwizard.com/f/AmmermanReserveRespondus 

Students can also call the Circulation Desk directly at: 631-451-4800 

Students with testing accommodations through the Office of Disability Services who need help beyond taking a timed test using Respondus laptops in the library, should contact the Disability Testing Center to make an appointment by emailing 
DisabilityA@sunysuffolk.edu 

Grant Campus

Student appointments will be made at the Grant Campus by emailing: tutoringcenterwest@sunysuffolk.edu  

Students with testing accommodations through the Office of Disability Services should contact the Disability Testing Center to make the appointment by emailing gsntest@sunysuffolk.edu   

East Campus

Student appointments will be made at the Eastern Campus by filling out a brief form available at https://sunysuffolk.libwizard.com/f/EasternReserveRespondus 

This service is available during regular library hours from Monday to Friday. Appointments are made 48 hours ahead of time. 

Student Support

A Help Center is available to students within Respondus Monitor itself. Students can use Help Center to do pre-exam webcam checks, or to troubleshoot an issue they might have. There is also 24/7 live chat for students, which provides immediate access to our friendly Respondus Support Team. Learn more at: web.respondus.com/student-help-livechat/

For technical issues that cannot be solved via live chat, it is recommended that students open a ticket with Respondus Support.


Some guidelines for students

  • Avoid wearing baseball caps or hats that extend beyond the forehead.
  • If using a notebook computer, place it on a firm surface like a desk or table, not your lap.
  • If the webcam is built into the screen, avoid making screen adjustments after the exam starts. A common mistake is to push the screen back, resulting in only the top portion of the face being recorded.
  • Don't lie down on a couch or bed while taking an exam. There is a greater chance you'll move out of the video frame or change your relative position to the webcam.
  • Don't take an exam in a dark room. If the details of your face don't show clearly during the webcam check, the automated video analysis is more likely to flag you as missing.
  • Avoid backlighting situations, such as sitting with your back to a window. The general rule is to have light in front of your face, not behind your head.
  • Select a distraction-free environment for the exam. Televisions and other people in the room can draw your attention away from the screen. Other people that come into view of the webcam may also trigger flags by the automated system.