Business Management Courses

The following information provides a brief description of the Business Management training programs offered through the Corporate Training Center. Variations and customization of specific courses may be created based on customer requirements.

Supervisory Skills

Designed to develop an employees understanding and practice of the basic supervisory and communications skills required in the workplace. This course provides the basis for better decision making and management on the part of either new or experienced supervisors. The use of techniques learned will allow the employee to better deal with situations occurring in the workplace and provide more confidence in making decisions.

Advanced Communications Package

This grouping of courses may be taken separately or as a bundle. Designed to improve overall communications skills, both verbal and written, these courses target the areas of written business communications and presentation skills that are vital to your business. These courses are complimented with a brief hands-on review of both Microsoft™ WORD and PowerPoint as they pertain to the skills learned in the previous two courses. The Courses that comprise the Advanced Communications Package are:

  • Executive Business Writing
  • Executive Presentation Skills
  • Computer Applications for Executive Communications

Business Writing

Designed to support the writing skills necessary in business today, this course emphasizes the use of proper grammar, sentence structure and vocabulary in writing business letters, memos and reports. Hands-on writing assignments will be used to re-enforce the techniques discussed in class. Discussion of personal style as it relates to the written document will be discussed and utilized in writing assignments.

Time Management

Learn to manage your time more effectively, eliminate time wasters and develop a plan for accomplishing your objectives in a timely fashion. Students will discuss their individual issues affecting their day to day activate and develop a plan to better manage their daily activities.

Stress Management

Stress is a part of everyone’s life, but learning to control it and use it to your advantage can be a positive force in the business environment. Students will identify stress in both their business and personal lives, discuss what can be controlled and how to cope with it.

Diversity

Diverse points of view, cultural orientation, insights and perspectives can breathe new life into your business. Both cultural and sexual diversity in the workplace will be discussed and examined. The key element is realizing that cultural diversity is an advantage in the workplace and the benefits derived from a multi-faceted workforce will be explored as will the methods and considerations of dealing with people of different backgrounds.

Communications Skills

Designed to improve personal verbal communication both on and off the job. Beginning with the communication process, the course will explore topics such as forms and types of communication, barriers to effective communication and guidelines for effective communication. The course will also examine, giving feedback and proper questioning techniques. Students will learn to handle difficult situations and people from a communications perspective. Course is usually delivered in 2-3 hour segments.

Leadership

The Corporate Training Center has partnered with Achieve Global™ to provide a comprehensive Leadership program for our corporate clients. Through their proven methodology we will provide world class solutions designed to improve the overall effectiveness of an organization, and support their business needs and growth objectives. These courses are targeted for employee and supervisory management personnel and may be taken in any sequence.

Coaching Others for Top Performance™ (2-day workshop)

Our coaching skills workshop explores the principles and qualities of genuine leadership and focuses on developing skills that can help participants perform daily coaching activities. This workshop provides participants with the necessary skills to build constructive relationships that gain a stronger commitment to improving performance and achieving results.

Modules include:

  • Module 1: The Principles and Qualities of Genuine Leadership®: Manager’s Version
  • Module 2: Providing Constructive Feedback™
  • Module 3: Developing Others™
  • Module 4: Giving Recognition™

Activating Change™: Manager Version (11/2-day workshop)

This course is designed for managers, supervisors, and team leaders who must build change capability in their employees and the overall organization. This workshop provides participants with a set of practices and tools to develop the confidence and flexibility their employees need to contribute to constant organizational change.

The workshop is delivered in three units, either consecutively over a day and a half or as three half-day sessions:

  • Hallmark 1: “Activate capability” introduces participants to four practices that activate change capability.
  • Hallmark 2: “Communicate for results” involves two practices that work together dynamically to inspire dialogue that promotes action and results.
  • Hallmark 3: “Monitor mechanics and mood” looks at four practices to show commitment to making change happen and to help others make the transition successfully.

Managing the Performance of Others™ (2-day workshop)

As the manager, supervisor, or leader of a work group or team, performance leaders help others do the work that ultimately makes an organization successful. Performance leaders are responsible for guiding and directing the performance of their employees. To accomplish this, they must ensure employee performance aligns with the direction and strategy of the organization. This workshop focuses on the performance management aspects of a manager’s role. The skills taught in this workshop help participants prepare for and conduct different types of performance-related discussions.

Modules include:

  • Module 1: Planning for Performance Discussions™
  • Module 2: Clarifying Performance Expectations™
  • Module 3: Correcting Performance Problems™
  • Module 4: Conducting Performance Reviews™

Accelerating Team Productivity™ (2-day workshop)

Today’s teams are expected to produce more than ever before, faster than ever before. Leaders are faced with the dilemma of developing enhanced teamwork along shorter and shorter timelines. As a result, this workshop is designed to help leaders focus teams on key results and outputs, build energy and momentum toward achieving goals, negotiate on their team’s behalf, and handle difficult dynamics within a team that impact performance.

Modules include:

  • Module 1: Building Team Pride and Purpose™
  • Module 2: Developing Team Agility: Day-to-Day Tools™
  • Module 3: Resolving Conflicts Within Your Team™
  • Module 4: Negotiating Resources for Your Team™

Maximizing Your Supervisory Potential™ (1-day workshop)

As a result of the business environment in which they operate, new—and even tenured—supervisors frequently find themselves performing an awkward and uncomfortable organizational balancing act. They must strive every day to balance elements of their job responsibilities.

Modules include:

  • Module 1: The Hallmarks of Supervisory Success™
  • Module 2: Delegating for Shared Success™

 

Communications

Communications Skills

Designed to improve personal verbal communication both on and off the job. Beginning with the communication process, the course will explore topics such as forms and types of communication, barriers to effective communication and guidelines for effective communication. The course will also examine, giving feedback and proper questioning techniques. Students will learn to handle difficult situations and people from a communications perspective. Course is usually delivered in 2-3 hour segments.

Effective Presentation Skills

The Effective Presentations Skills program is an interactive course that is designed to help individuals effectively design, organize and conduct a presentation. Discussion of overcoming the fear of presenting through topic knowledge and practice will be considered throughout the program. The proper use of presentation aids, such as Power Point, will be discussed. Students will be required to design and conduct a presentation in class.

Advanced Communications Package

This grouping of courses may be taken separately or as a bundle. Designed to improve overall communications skills, both verbal and written, these courses target the areas of written business communications and presentation skills that are vital to your business. These courses are complimented with a brief hands-on review of both Microsoft™ WORD and PowerPoint as they pertain to the skills learned in the previous two courses. The Courses that comprise the Advanced Communications Package are:

  • Executive Business Writing
  • Executive Presentation Skills
  • Computer Applications for Executive Communications

Language Skills

Spanish for Industry

Offers the ability to develop language skills associated with your particular work environment. Customized vocabulary and terminology will be developed through the use of a pre-class Needs Assessment which will be used to develop an individual’s language skills applied to their work environment. This course will allow students to become more effective when dealing with Spanish speaking employees, customers or co-workers. This course will be delivered once a week in 21/2 hour sessions over a six week period.

English as a Second Language (ESL)

Designed for the student whose primary language is not English. Students will enter this training a different learning levels based on a pre-course assessment, and progress to higher levels based on improved ability. This course supports the needs of many businesses seeking to improve the English language skills of their workforce.

 

Customer Service Excellence

In today’s competitive environment retaining and creating loyal customers is a competitive advantage. The ability to put the customer first, deal effectively with difficult customers and create an awareness of the importance of great customer service will be discussed and practiced in this course. Students will acquire the tools and confidence to provide outstanding customer service for your business.

Retail Customer Service and Sales

This course is designed to improve customer service and sales skills for individuals working in a retail environment. The rationale of why good customer service matters will be examined as well as techniques designed to provide it. Dealing with difficult customers and situations will also be taught. Developing basic sales skills in aiding a customer make a selection and providing value added for the customer will be discussed and practiced. Customer Service and Sales skills may be taken together or separately.

Microsoft Office™ 2010

Microsoft™ WORD 2010 Introduction

This course is designed to show students how to work in the new MS WORD 2010 application, using the Ribbon and commands of the program. Examples of how to format text and paragraphs, set tabs and margins, work with themes and building blocks are among the topics explored. The course is designed to allow students to practice the elements discussed in class to gain proficiency when working in MS WORD 2010.

Microsoft™ EXCEL 2010 Introduction

Designed to show students how to work in the new MS EXCEL 2010 application, using the Ribbon and commands of the program. Examples of how to enter and edit data, understand formulas, developing charts and navigating the workbook are among the topics explored. The course is designed to allow students to practice the elements discussed in class to gain proficiency when working in MS EXCEL 2010.

Microsoft™ WORD 2010 Intermediate

This course will review some of the topics covered in the Introductory course and will discuss topics such as mail merge, adding charts and spreadsheets to the document, as well as creating and editing tables. The course is designed to allow students to practice the elements discussed in class in order to gain proficiency when working in the more advanced elements of MS WORD 2010.

Microsoft™ EXCEL 2010 Intermediate

This course continues the elements of the Introductory course with some review of the topics covered in that course and continues with more advanced use of formulas and functions, using tables, conditional formatting and analyzing data using formulas will be among the topics discussed. The course is designed to allow students to practice the elements discussed in class to gain proficiency when working in the more advanced elements of MS EXCEL 2010.

Microsoft™ Office 2007

Microsoft™ WORD 2007 (Introduction, Intermediate or Advanced)

Introduction: Designed for the novice user, this course will provide basic knowledge of the WORD application including basic navigation, formatting a document, use of AutoCorrect, AutoText and Find functions, creating tables, use of templates and Wizards and the Word Art Toolbar. 

Intermediate: This course will continue to re-enforce concepts learned in the Introductory course and will review the use of WORD commands, working with tables, setting tabs and using mail merge. 

Advanced: This course will review the use of Mail Merge, Tables and Tabs as discussed in the Intermediate course. It will explore creation of forms and links, advanced page layouts and introduce the use of Macros and Templates.

Microsoft™ Excel 2007 (Introduction, Intermediate or Advanced)

Introduction: This course will discuss navigation techniques and data entry, formatting a worksheet, copying formulas and the formatting and printing of worksheets. Discussion of the use of relative and absolute addressing and basic charting will be examined. 

Intermediate: The course will review EXCEL features and introduce the use of functions. Other topical areas covered include absolute and relative formulas, database commands, templates and the charting the data. 

Advanced: A review of EXCEL commands will be done along with additional work with charting. The use of data tables will be discussed, object linking and embedding as well as the interaction of EXCEL with other programs.

Microsoft™ PowerPoint 2007 (Introduction and Intermediate)

Introduction: this course will introduce the student to the use of PowerPoint in creating a presentation. The concepts of formatting and viewing a slide presentation, the use of slides with charts and tables, animation techniques and sound will be discussed. 

Intermediate: Building on the concepts taught in the introductory course, the student will learn linking with other applications such as WORD and EXCEL, creating hyperlinks and action buttons. The use of the drawing toolbar will be discussed as means of enhancing slides.

Microsoft™ Access 2007 (Introduction and Intermediate)

Introduction: This course discuss building a database with regard to developing and modifying tables and records, finding and sorting records, the use of quires in obtaining information. The creation of reports and preparing mailing labels will be discussed. 

Intermediate: The course will expand on the topics taught in the Introductory course including the expanded use of quires, linking and unlinking tables and creating Lookup tables and the use and creation of forms.

Microsoft™ Outlook 2007

This course will introduce the student to the use of Outlook as an e-mail client. The student will be introduced to other functions within Outlook including Calendar and Contacts as well as managing information.

Microsoft™ WORD 2003 to 2007 Transition

Designed for those experienced users of MS WORD who will be making the transition from MS WORD 2003 to WORD 2007. The layout and use of the Ribbon and commands will be discussed and practiced. Topics such as, formatting, saving in previous versions, use of tables, tabs and margins will be among the topics discussed. This course is meant to be an overview, highlighting the differences between the software versions, while easing the transition between applications. Students will be provided with files to practice with during the class.

Microsoft™ EXCEL 2003 to 2007 Transition

Designed for those experienced users of MS EXCEL who will be making the transition from MS EXCEL 2003 to EXCEL 2007. The layout and use of the Ribbon and commands will be discussed and practiced. Topics such as formatting a workbook, saving in previous versions, data entry and editing, charting and improved database functions will be discussed. This course is meant to be an overview, highlighting the differences between software versions, while easing the transition between versions. Students will be provided with a file to practice with during the class.

Other Software Courses

The Corporate Training Center will provide courses in other areas including AutoCAD, Publisher, Project and Web page design based on customer demand and requirements. Course content will be discussed with the customer as it applies to the individual company and level of user knowledge.