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Proctorio Information for Students

Proctorio Student Guides

Proctorio Quick Start Guide for Test Takers

Proctorio Password Troubleshooting 

Accessing Proctorio

To use Proctorio, the Chrome browser and a webcam will be needed. Proctorio can be used on Windows, Mac and Chromebook. The Proctorio extension will need to be installed. Instructions for installing the extension are found in the Quick Start Guide above. 

If you do not have access to appropriate technology, please see below to reserve a loaner laptop to complete a test or quiz using Proctorio.

Ammerman Campus

Student appointments can be made at the Ammerman Campus by filling out a brief form available at https://sunysuffolk.libwizard.com/f/AmmermanReserveProctorio 

Students can also call the Circulation Desk directly at: 631-451-4800 

Students with testing accommodations through the Office of Disability Services who need help beyond taking a timed test using Proctorio in the library, should contact the Disability Testing Center to make an appointment by emailing 
DisabilityA@sunysuffolk.edu 

Grant Campus

Student appointments will be made at the Grant Campus by emailing: tutoringcenterwest@sunysuffolk.edu  

Students with testing accommodations through the Office of Disability Services should contact the Disability Testing Center to make the appointment by emailing gsntest@sunysuffolk.edu   

East Campus

Student appointments will be made at the Eastern Campus by filling out a brief form available at https://sunysuffolk.libwizard.com/f/EasternReserveProctorio 

This service is available during regular library hours from Monday to Friday. Appointments are made 48 hours ahead of time. 

Student Support

Help is available 24/7/365. Students can use the live chat button in the Proctorio extension icon to chat with a Proctorio representative at any time, even during a test. Support can also be accessed by email at support@proctorio.com.

Some guidelines for students

  • Avoid wearing baseball caps or hats that extend beyond the forehead.
  • If using a notebook computer, place it on a firm surface like a desk or table, not your lap.
  • If the webcam is built into the screen, avoid making screen adjustments after the exam starts. A common mistake is to push the screen back, resulting in only the top portion of the face being recorded.
  • Don't lie down on a couch or bed while taking an exam. There is a greater chance you'll move out of the video frame or change your relative position to the webcam.
  • Don't take an exam in a dark room. If the details of your face don't show clearly during the webcam check, the automated video analysis is more likely to flag you as missing.
  • Avoid backlighting situations, such as sitting with your back to a window. The general rule is to have light in front of your face, not behind your head.
  • Select a distraction-free environment for the exam. Televisions and other people in the room can draw your attention away from the screen. Other people that come into view of the webcam may also trigger flags by the automated system.