Proctorio Information for Students
Proctorio Student Guides
Using Proctorio in Brightspace
Proctorio Quick Start Guide for Test Takers
Proctorio Password Troubleshooting
Accessing Proctorio
To use Proctorio, the Chrome browser and a webcam will be needed. Proctorio can be used on Windows, Mac and Chromebook.
The Proctorio extension will need to be installed. Instructions for installing the
extension are found in the Quick Start Guide above.
If you do not have access to appropriate technology, please see below to reserve a loaner laptop to complete a test or quiz using Proctorio.
Ammerman Campus
Student appointments can be made at the Ammerman Campus by filling out a brief form.
Students can also call the Circulation Desk directly at: 631-451-4800
Students with testing accommodations through the Office of Disability Services who
need help beyond taking a timed test using Proctorio in the library, should contact
the Disability Testing Center to make an appointment by emailing
DisabilityA@sunysuffolk.edu
Grant Campus
Student appointments can be made at the Grant Campus Library by filling out a brief form.
Students can call the Circulation Desk directly at: (631) 851-6740 with any questions.
Students with testing accommodations through the Office of Disability Services who need help beyond taking a timed test using Proctorio in the library, should contact the Disability Testing Center to make an appointment by emailing gsntest@sunysuffolk.edu.
East Campus
Student appointments will be made at the Eastern Campus by filling out a brief form.
This service is available during regular library hours from Monday to Friday. Appointments are made 48 hours ahead of time.
Student Support
Help is available 24/7/365. Students can use the live chat button in the Proctorio extension icon to chat with a Proctorio representative at any time, even during a test. Support can also be accessed by email at support@proctorio.com.
Some guidelines for students
- Avoid wearing baseball caps or hats that extend beyond the forehead.
- If using a notebook computer, place it on a firm surface like a desk or table, not your lap.
- If the webcam is built into the screen, avoid making screen adjustments after the exam starts. A common mistake is to push the screen back, resulting in only the top portion of the face being recorded.
- Don't lie down on a couch or bed while taking an exam. There is a greater chance you'll move out of the video frame or change your relative position to the webcam.
- Don't take an exam in a dark room. If the details of your face don't show clearly during the webcam check, the automated video analysis is more likely to flag you as missing.
- Avoid backlighting situations, such as sitting with your back to a window. The general rule is to have light in front of your face, not behind your head.
- Select a distraction-free environment for the exam. Televisions and other people in the room can draw your attention away from the screen. Other people that come into view of the webcam may also trigger flags by the automated system.
