Technology for Remote Learning
As the largest community college in the State University of New York (SUNY) system, we pride ourselves on small class sizes and providing strong technology solutions.
The following resources have been compiled for both students and faculty.
Resources for Remote Learning
Minimum Computing Requirements
Please be aware that the computer you use for your classes will need to have a webcam and microphone in order for you to participate in online instruction.
Every course given at Suffolk requires some level of tech gear. The minimum requirements are:
For All Computers:
- At least 8 GB of memory
- 256 GB or larger Hard Drive
- 13” or larger screen size
- i5 or larger processor for PCs
- If Windows, Windows 10 operating system or higher
- Integrated or external speakers, microphone and webcam
Keep in Mind the Following:
- Mobile tech, especially phones, are rapidly gaining ground. However, not every system we use at Suffolk is optimized for this experience. While you can do many things with your phone, you may find that some courses have requirements that make a phone usable, but impractical.
- If you are taking a course with real time online instruction, you will need integrated or external speakers, microphone and webcam to participate.
- You need a computing device such as a PC or Mac, etc... that is kept current.
- The older a device is, the more issues it will begin to have. In general, devices that are anywhere from new to four years old will function the best.
- If you are in a technology intense major such as Visual Arts, Graphic Design, Construction Technology, Computer Science, Engineering Science, or Manufacturing Technology, you may want to consult your Professor on the best solutions for that program at the College.
- Your device should have all updates from the manufacturer applied continually to keep the machine ‘patched’ to keep its native security features up to date.
- The best browsers to use are Chrome and Firefox.
- Your computer should run anti-virus software all the time. This is to protect you, especially your confidential data.
- Your device should have WiFi built in.
- Remember to have your device fully charged. Bring your charger with you when you are not at home.
- Always lock your computing device when you are not using it to protect your confidential information.
Creating Your Account with Suffolk
Once you have been accepted to Suffolk, you can create your online student account. This will give you a username that you will use to log into PC/Mac computers on campus as well as to access Suffolk systems when not on campus.
- First, go to https://my.sunysuffolk.edu
- At this page you will click the link that says “Create a Username and Password"
- Next you will complete the form with your student ID number – this was provided to you by Admissions when you were accepted
- You will also enter your date of birth
Activating Your Suffolk Email:
- Log into MySCCC with your new portal account at https://my.sunysuffolk.edu
- Go to the Email tab and click on Login under Office 365
- Click on the Office 365 Login
- Log in using your full Suffolk email address (email@example.com) and the same password as MySCCC
- Your email account is now active.
- Microsoft Office 365 will prompt you to set up your self service password reset contacts. You can enter either or both your mobile phone number and your non- suffolk email address. They will use this information to send you a code to reset your password if it has expired or you have forgotten it.
How to Set Up Self Service Password Reset if You Do Not Do it Right Away:
- Go to https://aka.ms/ssprsetup and log in using your Suffolk Office 365 account.
- Follow the instructions to verify a phone number and/or a secondary email address as your password reset contact method.
Student Guest Account on MS Teams
Step-by-step instructions demonstrate how Sharks (a.k.a Suffolk students) can access their guest profile on Microsoft Teams, one of the apps included with Office 365.
Helpful Tips for Students Using Blackboard
Students are encouraged to explore the categories below to effectively navigate using Blackboard.
- Blackboard Student Orientation
- Student Guide to Blackboard
- Online Success Strategies
- Logging into Blackboard
- Resetting Your Password
- Posting to a Discussion Board
- Submitting an Assignment
- Viewing My Grades
- Blackboard Collaborate Ultra
- Blackboard Mobile App
- Open SUNY Help Desk
Blackboard Grading Rubrics
Activate Achieve on Blackboard
For Suffolk Online help,
please contact SUNY Online
Visit their site: SUNY Online Help Desk
- or -
Call: 1-844-673-6786 or 518-320-1300 to reach the Help Desk
SUNY Online Help Desk Hours:
|Monday - Friday||Saturday||Sunday|
|7am - Midnight||10am - 8pm||10am - 9pm|
Campus Outdoor Wi-Fi Maps
Other Technology Items
The College has arranged to make a limited number of Chromebooks/laptops available to students who do not have access to one. Students may request a college laptop or Chromebook via MySCCC.
Did you recieve a Chromebook?
Then download the Chromebook Start Up Guide.
Suffolk IT Help Desk
For any Suffolk IT questions or concerns, please contact our Help Desk as follows:
- Support Phone: 631.451.4357
- Email: IT-Help@sunysuffolk.edu
(and remember, ITS will never ask you for your password!)
Helpful Tips for Faculty
Faculty without a computer and/or internet access outside of the College
Faculty without computer and/or internet access outside of the College, should contact their Academic Chair.
The SUNY private Cloud provider, which hosts our BlackBoard environment, has increased capacity on their server cluster to accommodate the increased load.
MS Teams: All students and employees at the College are licensed for Microsoft Teams. Please
refer to the Academic Resource Chart below for task and tutorial links
that will assist you.
You can download MS Teams by going to office.com and login in with your College
BlackBoard Collaborate: The College will be providing Blackboard Collaborate Ultra till the end of the semester. Below are some resources for BlackBoard Collaborate:
- For moderators: https://help.blackboard.com/Collaborate/Ultra/Moderator
- For participants: https://help.blackboard.com/Collaborate/Ultra/Participant
Zoom: The College has a limited number of Zoom licenses.
Below are the links to Zoom Resources. Please note that Zoom also has a help desk.
- Scheduling a Zoom Webinar
- Joining a Meeting
- Meeting Controls
- Sharing Your Screen
- Recording Your Meeting
- Breakout Rooms
Remote Teaching Clinic
The Remote Teaching Clinic is designed to help you temporarily deliver your face-to-face instructional materials at a distance. The free webinars in this clinic will provide you with the information and skills you need to teach anywhere.
- Technical Tools offerings focus on the Blackboard Learning Management System, synchronous (live, real-time) and asynchronous (recorded) lecture options, and other tools that make teaching remotely efficient and effective.
- The Remote Instruction Skills offerings focus on ways to effectively teach during times of disruption, including: adapting your syllabus, adjusting learning objectives, assessment strategies for remote instruction, strategies for working remotely, and more.
- Finally, if you can’t attend (or you’ve missed) a webinar, you can review recordings at your own pace and schedule. Recordings will be made available on the Remote Teaching Playlist tab of the website.
Get started now
Questions? Contact Jamie Heron, Open SUNY Program Manager, at firstname.lastname@example.org
|Lectures/ Readings and Resources
to your course
|How to use BlackBoard
Getting help with Blackboard
|Connect with Your Students||MS Teams
|How to use MS Teams
How to use Collaborate Ultra
|Tests and Quizzes||Blackboard||Tutorial|
Academic Computing Centers
As our classes have moved to online instruction, so has the Academic Computing Center and Educational Technology Unit (ETU) support. We have combined support from all three campuses to a one-stop chat solution.
Tech-Chat is a new service that provides assistance to students and faculty. Its icon can be found at Academic Computing Centers / Computer Labs page.
You may use the Tech-Chat for guidance and/or information on downloading the FREE version of Office 365, setting the school email to mobile devices, using Blackboard, accessing the MySCCC portal, navigating the College's website or any other academic technology question.
For your convenience, the daily hours of operation for chat support can be found on Academic Computing Centers / Computer Labs webpage.
Please note that our staff will provide academic technical support to the college community, however we are not able to help you troubleshoot your personal devices.